United Recovery Systems

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United Recovery SystemsUnited Recovery Systems Complaints – Too Many To Count
Quite honestly, we at Donaldson Williams have negotiated thousands of settlements for our clients, and we used to do so frequently with United Recovery Systems. A few years ago we went through a period of time when we stopped working with URS because they instead decided that they would rather intimidate and belittle consumers, rather than work with our company to amicably resolve outstanding debts. Fortunately, we’ve found that recently it’s been a little easier to resume working with United Recovery Systems, and have done so successfully.

United Recovery Systems – An Easy Way to Handle Them

Now, just because we are again working with United Recovery Systems, does this mean they are pleasant and cooperative? Absolutely not. As a matter of fact, if you received a letter fromDonaldson Williams URS and decide to give them a call, don’t be surprised if you become a little frazzled. Reason being, they are SNEAKY, so be prepared. If you don’t want to be intimidated and feel as though you’re being forced to answer questions that are none of their business, you can simply choose not to return their calls. As unbelievable as it sounds, with all of the complaints mounting up, choosing not to do business with them may be your best option. In more reasonable times, we instructed our clients to call United Recovery Systems on their own and attempt to negotiate directly with them. What a mistake. Huge mistake. Our clients were interrogated, intimidated and treated like dirt. So, now when our clients’ accounts end up with United Recovery Systems Inc, we always call on their behalf.

So, what should you do if your account goes to United Recovery Systems? I know it can be tempting to call them when they offer to settle your account for 20% of the balance, but when you do make that call don’t expect the person on the other end to necessarily honor that agreement – at least not until after they’ve made you feel like you’re a loser for not paying your bill, and then interrogate you for an hour, asking why it is that you’ve neglected your responsibilities. Another tactic United Recovery System uses when dealing with consumers is trying their very best to catch you in a lie. They will definitely keep you on your toes; therefore, my advice is to hold off and wait until the account goes to a collection agency that is cooperative and willing to work with you, or consider hiring a professional to represent you. You’ll be pleasantly surprised when you learn that the fees for hiring a professional firm don’t need to be exorbitant, and some firms’ fees are extremely reasonable and affordable.

Obviously, all collection agencies are going to try to get the most out of you, but United Recovery Systems Inc will be brutal in their attempts to do so, and they have the complaints to prove it. If you have several outstanding accounts that need to be resolved, feel free to contact us and we will help you create a specific debt resolution plan that works for your circumstances.

marie_meggeHave Excessive Credit Card Debt? If so, I invite you to Request A Free Consultation. All information you share with us is 100% confidential and there is never any obligation. You’ll receive an honest assessment of your situation with specific recommendations.

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  1. Amy says

    I have tried unsuccessfully to settle with them. Everytime I tell them that the settlement is not satisfactory, they tell me that my file will go for law suit. Is this a bunch of hooey? Should I just wait them out?

    • says

      Hi Amy,

      So sorry that you’re having difficulty settling your account with United Recovery Systems. The fact that they tell you it will be outsourced for litigation may or may not be accurate. You see, this is a common scare tactic used by United Recovery Systems (as well as most collection agencies), but if your account happens to be in a “pre-litigation” status, there’s a very good chance that what they are telling you is true. I can better assist you if I know who the creditor is, as we have the experience and knowledge needed to determine what may or may not happen with each and every creditor. Also, please let me know what United Recovery Systems is willing to accept as settlement; this will also help me to assist you in determining if this is indeed a “good” settlement for this particular creditor.

  2. Mark says

    I have been dealing with united recovery systems since April. First, they ask all kinds of questions such as do you have a 401k and or were does you spouse work and how much do they make i told them you can’t ask these questions in California but he said that he was trying to collect a debt,I asked what was the name of the company and he would not tell me. Also they use a local area code samre as mine(626) as to see if you will answer
    faster. they are tricky but they don’t want to work with you.
    I work for the County of Los Angeles but i am a contract employee meaning I get no time off and no vacation. I don’t work I don’t get paid. I am now on 3 week unpaid vacation due to lack of work. I won’t get a paycheck next month on the 15th I won’t be able to make my house pymt let alone my payment but they do not want to work something out.
    What can I do!!!!!!

  3. Ed says

    Marie, United recovery have not only called us multiple x per day but have called family members and even my wife’s ex husband. Sure they have a BBB “A” rating I can get a BBB “A” rating for slipping them a few bucks everyone knows that. Even a few news crews have done stories on the BBB and that they are a bought and paid for bunk service. They have little ethics and constantly break the law in their collections or there would not be so many class action lawsuits against them. I am kind of surprised they can make any money at all they way they work.

  4. Bobby says

    United Recovery has been calling us up to 4 times a day even after my wife told them what we could afford to do (the debt is in her name). They have called and asked me where she works, her birth date and the lasr 4 digits of her social security number. They have used all the scare tactics listed above and more. They call her cell and if she doesn’t answer then they call mine….I told them this has turned into harrassment and not to call my wife again….they called her again soon after calling me….how can I stop these phone calls…we are under enough stress due to my job lose…

    • says

      Hello Bobby,
      You can send them a cease communication letter, but be careful because that could escalate the situation. How much debt are they claiming that you owe them? Do you have any other debts owed to other creditors? What options have you explored to resolve the situation and get the creditors off your back?

  5. T. says

    These people are not calling for me but for my Cousin! How is that legal? Not only have they called my house but they have called my Mothers house too! We live States away from him!

    • Marie Megge says

      I’m so sorry that you’re dealing with collection calls for a debt for which you’re not liable. I can tell you that collectors can (and do) call family members, and even neighbors of debtors. However, these collectors are prohibited from sharing any information regarding the reason for the phone call. Hopefully you have explained that you are not the person they’re looking for, and as a result your phone number should be deleted from their database. For more information relating to consumer rights under the Fair Debt Collection Practices Act (FDCPA), please visit http://www.consumer.ftc.gov/articles/0149-debt-collection If you should have any further questions, please do not hesitate to contact our office. I wish you the best!

  6. says

    I recently had some health issues come up and was diagnosed stage 4. I contacted all my creditors to work out arrangements and my father even asked them to transfer the debt into his name. They said that they couldn’t transfer to his name and could not make arrangements with me. With what little amount of money that I get from social security disability, I can’t even afford my mortgage or medical treatments. That is why I tried to resolve the issue before they occurred. Anyway, I received a few letters. One from United Recovery Systems $13,400 debt to Citi, with a $6,000 offer. One from Monarch $4,900 debt to Best Buy, with a $1,944 offer. Another one from United Recovery Systems $17,600 debt to Chase, nothing offered. I also have a Discover card account ($14,900) that I am currently trying to keep active, but it is almost impossible. I live in Kansas. Since receiving the letters, I have not tried to call them, as I have heard horror stories about talking to them and my health cannot handle anymore stress. Thank you for your assistance.

    • Marie Megge says

      Hi Marci,

      I’m so terribly sorry about your recent diagnosis, and I hope all works out for you. It’s a tough fight ahead of you, but it sounds like you have a great support system, with your father willing to step in to help out.

      I know there’s nothing worse than dealing with health issues and also having to face bill collectors. Certainly these accounts can all be settled (and probably for less than the offers you received), but I’m not entirely certain this is your best route. In order to determine if settlement is right for you, it would help if we could have a short conversation regarding your personal situation, whereby I can obtain additional details to point you in the right direction.

      I’ve sent you an email, as I don’t want your entire financial situation plastered all over the Internet. Let’s see if we can figure something out for you. Hoping I can help, and wishing you the very best.

      Marie Megge

  7. Jadie says


    I hope you can be of help. I received an “emergency” call voice mail from the “State of Texas” Warrants Division ? (United Recovery?). I returned the call and the woman told me it was from an old online loan in summer of 2008. She said I had 30 minutes to come up with the 834.00 or the case would be sent to the county where I live and an arrest warrant would be issued for me where I then would spend 120 days to satisfy the debt. I became unemployed shortly after the online loan, and then we had Hurricane Ike come through. I was on unemployment and food stamps after that for approximately 1.5 years. The economy was awful for a while, as I am sure you know, and I finally gained employment in 2011. Worked for a year and was laid off, again. The again, unemployment/food stamps. Was called back to old job in 2013, worked 8 mos and again, unemployed/food stamps. At the moment, I am barely living. I am at the mercy of friends at the present time and cannot BELIEVE I have found myself in this pathetic situation. I am a single, 58 year old female who has taken care of herself her whole adult life until 2008 when the economy went south. I am sorry, I am so upset and need to get back to the point. I asked the woman if I could possibly have, at the very least, 24 hours to see what I could come up with, 30 minutes was NOT feasible or ample time (she called me at 1:45 and we got off the phone at 2:05). She put me on hold to discuss with her “legal” dept. She came back on the line and told me that she could not and the paper would be sent to the authorities at the end of the day. I then asked for the end of the day. She said she would put my file at the bottom of the stack and I told her I would contact her by the end of the day. There is absolutely NO ONE at the moment I can “bum” 833.00 dollars from. I barely made rent this month. It is pathetic. Do you know how long I have until they come to arrest me? She told me to turn myself in? What is your take on this? I know have 1.5 hours to get back with her. However, I did try to call her back twice, right before I started to write you and got someone else’s voice mail instantly, both times. What do you suggest? I am a little frightened at the moment. Would appreciate any advice you may have. Thank you.

    • Marie Megge says

      Hi Jadie,

      Unfortunately, this individual from United Recovery Systems is giving bill collectors a very bad reputation by violating several FDCPA laws.

      Debt collectors are not allowed to threaten you with an arrest, as you cannot be taken to jail for a past due debt. Period. Also, bill collectors are forbidden from threatening you with a lawsuit, unless there is actually an intent to file suit. While I cannot guarantee that you will not be sued over this debt, I can tell you with a great deal of confidence that it is highly unlikely that United Recovery Systems will be suing you, as they are simply hired by the creditor to attempt to collect this debt; United Recovery Systems is not a law firm – they are a collection agency. This particular bill collector did indeed violate your rights, and you are entitled to take action. I suggest contacting the compliance department at United Recovery Systems to inform them of these violations. Additionally, contact the Federal Trade Commission to file a complaint, and finally, contact your state’s attorney general to inform them of these violations. In the process of doing so, feel free to inform United Recovery Systems that you are indeed taking these steps. If this woman calls you again, you can tell her that you’re aware of her violations under the FDCPA, and you are indeed filing complaints with the FTC and the Attorney General. Also, I suggest that you tell her that she is no longer allowed to contact you via telephone; all other communication is to be in written form only (yes, you have the right to request this).

      Hopefully this information helps you, Jadie, but if you should have any other questions, please feel free to contact me at mariemegge@donaldsonwilliams.com. I wish you the very best.

      Marie Megge

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